Tamsen Wallis

1 post

We’re improving our digital services here at PRS for Music, and are pulling together to update the products that our members, staff and customers use on a daily basis. To find out where we could improve our services, we needed to understand what the journey of a piece of music looks like from a member’s point of view. To do this, we conducted an in depth research project called the Field Studio. We observed and interviewed our members in their ho ... read more