How we're doing it

5 posts

Changeable as British weather, the digital landscape is a place where it pays to be ready, and to adapt fast. Unlike the weather though, it’s a space where a cloud – or rather, cloud technology – can mean the horizon is significantly sunnier. Cloud technology We’ve seen a growing preference for cloud services in the past few years. Many of us create space and save money by storing music, pictures, emails and documents on servers run by companies ... read more

We were invited with PPL to mentor entrepreneurs that are investigating the potential use of Blockchain in the world of Digital Rights Management (DRM). The six week project was held as part of Ernst & Young's 'EY Startup Challenge', aimed at bringing together new technology developers and industry to discuss specific business needs and potential solutions. We explored the complicated issue of DRM with two companies, JAAK and BitFury, guidin ... read more

In a fast paced and ever-changing technological landscape one thing remains constant: music piracy continues to be a huge problem for the industry. Last year, 20% of fixed-line internet users worldwide regularly accessed services offering copyright infringing music. In our fight against music piracy on behalf of our members, we recognise the importance of investing in digital tools to help protect works from piracy. Earlier this year, we launched ... read more

As we start out on the journey to improve our digital services, one of our key objectives is complete transparency around what we are doing and how we are doing it. This blog is one way in which we are sharing progress in transforming our online experience with our members, customers and the wider industry. We are sure to face challenges as we move through this process, but we will make sure that we continue to listen to our members and do our ut ... read more

We know that in order to design and build a service that people really want, it needs to be based on what people actually need. With that in mind, the first thing we needed to do to kick start our digital journey was to understand what our member's needs and pain points were, so that we could plan our work around solving their problems from day one. Sometimes you have to put yourself in other peoples shoes to understand what’s really going on. To ... read more